Terms & Conditions

1. Introduction

Welcome to cheniao.shop. These Terms & Conditions (“Terms”) govern your access to and use of our website and services offered by Cheniao (“we”, “us”, “our”). By using the site or placing an order, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to place orders on cheniao.shop. By ordering, you represent and warrant that you meet these requirements.

3. Account Registration

If you create an account, you agree to provide accurate, current and complete information. You are responsible for maintaining the confidentiality of account credentials and all activity under your account.

4. Product Information & Availability

We aim to provide accurate product information (descriptions, images, sizes). However, colors and measurements may vary slightly due to screen/display differences or manufacturing tolerances. All items are subject to stock availability. We reserve the right to discontinue, limit quantities, or refuse orders.

5. Orders & Order Acceptance

When you place an order, you make an offer to buy the items. We may accept or decline your order for reasons including but not limited to: stock unavailability, pricing errors, failed payment authorization, or suspected fraud. Order confirmation emails acknowledge receipt of your order and are not acceptance. Acceptance occurs upon sending a shipping confirmation.

6. Pricing & Payment

Prices are shown in USD unless otherwise stated. Shipping, taxes, duties and other fees may be added at checkout. We may change prices at any time; changes do not affect already accepted orders. Payment methods accepted include PayPal and major credit/debit cards via secure third-party processors. You authorize us to charge your selected payment method for the full amount of the order.

7. Taxes, Duties & Import Fees

For international shipments, import duties, customs fees and taxes may apply and are the responsibility of the recipient. We do not control these fees and cannot predict amounts. In some jurisdictions, the recipient may be required to pay customs brokerage fees.

8. Shipping & Delivery

See our Shipping Policy page for full details on processing times and shipping options. Delivery times are estimates and not guarantees. We are not liable for delays caused by carriers, customs, natural disasters, or other force majeure events.

9. Cancellations & Changes

Orders can be canceled or modified prior to shipment by contacting support@cheniao.shop. Once shipped, orders cannot be canceled; returns must follow the Return Policy.

10. Returns & Refunds

Our Return & Refund Policy governs returns, exchanges and refunds. Please read it carefully prior to purchase.

11. Warranties & Disclaimers

Products may include manufacturer warranties. Except as expressly set out, we provide products “as is” and disclaim all other warranties, express or implied, to the fullest extent permitted by law (including merchantability or fitness for a particular purpose).

12. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from your use of the site or purchase of products is limited to the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages.

13. Indemnification

You agree to indemnify and hold cheniao.shop and its officers, employees, agents harmless from any claims, damages, losses or expenses arising from your violation of these Terms, misuse of the site, or infringement of third-party rights.

14. Intellectual Property

All site content (text, graphics, logos, images, designs) is owned or licensed by cheniao.shop. You may not reproduce or use these materials without our prior written consent.

15. Third-Party Links & Services

Our site may contain links to third-party sites or services. We do not control and are not responsible for their content, privacy practices, or terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Insert State/Country — e.g., State of Delaware, USA]. For disputes, parties will first attempt to resolve informally. If unresolved, disputes may be brought in the courts of [jurisdiction] or resolved by arbitration if mutually agreed.

17. Changes to Terms

We may update these Terms at any time. We will post the revised Terms on the site with the “Last updated” date. Continued use after posting constitutes acceptance.

18. Contact

Questions about these Terms: support@cheniao.shop